We turn missed orders into healthy revenue

We help nutraceutical and wellness brands capture more revenue without disrupting their existing checkout flow or customer wellness journey.

WHAT WE DO?

We recover declined wellness and supplement transactionsnsactions

Built for modern businesses

Nutramend is built for online supplement retailers, DTC nutraceutical brands, and wellness marketplaces processing high volumes of card-not-present transactions. Our recovery logic helps health brands recapture revenue lost at checkout due to temporary authorization failures.

Checkout details panel showing credit card payment for Joe Doe, surrounded by icons and labels for health stores, supplement brands, wellness DTC, pharmacies, and natural retailers.
Flowchart showing a failed payment due to insufficient funds leading to automatic recovery and resulting in a recovered payment marked as approved.

Instant recovery at checkout

When a supplement purchase fails, Nutramend evaluates the decline reason and applies compliant retry logic in real time. No customer action is required, and the checkout experience remains unchanged with no risk to your brand's reputation.

Receipt green.

Nutraceutical payment recovery

Nutramend focuses on recovering payment attempts that fail. Each retry is treated as a single, standalone transaction and is processed only upon successful approval, ensuring clean recovery without altering your brand's existing billing logic.

Bank statement 2026 showing four monthly subscription charges of $19.99 for Protein AG1 bundle from My.Protein and Nutramend, with dates from January to April 2026, one payment marked as one-time recovery and others approved.
Illustration of a Mastercard credit card showing a successful user checkout with transaction approved and instant delivery icons.

Frictionless for health-conscious shoppers

The recovery process happens behind the scenes. Shoppers don't experience checkout changes, no additional steps, and no unexpected charges, preserving trust while improving conversion for their essential wellness products.

HOW DOES IT WORK?

Decline recovery built for supplements businesses

A simple, automated process that turns failed transactions into successful sales.

1
Payment attempt

A customer initiates a purchase and payment is submitted through your existing payment gateway.

Online payment form for Protein AG1 Bundle costing $19.99 with options to pay using Visa or Mastercard, showing a card number input field and a green 'Pay $19.99' button.
2
Decline detected

If an authorization fails, payment data is securely shared with Nutramend so the decline can be evaluated for potential recovery.

Payment form for Protein AG1 Bundle priced at $19.99 showing Visa and Mastercard options, with a red error message indicating transaction decline, followed by a green confirmation box stating transaction received.
3
Smart retry

Nutramend applies real-time logic to determine whether a retry is appropriate and, where eligible, attempts recovery instantly using an optimized approach.

Screen displaying a payment status with message 'Reprocessing transaction' and two blurred payment options above, with 'Powered by Nutramend' below.
4
Sale recovered

When recovery is successful, the transaction is completed and the customer is notified that their order is on its way.

Payment confirmation screen for Protein AG1 Bundle costing $19.99 with Visa and Mastercard payment options and a successful payment message.
5
Reporting and insights

Brands gain visibility into recovered revenue via real-time reporting, without exposure to sensitive cardholder data.

Order confirmation page showing a green checkmark with 'Thank you!' message, order summary listing subtotal $15.99, shipping $3.00, tax $1.00, and total $19.99, order number #1516, Mastercard ending in 4668, and buttons for Download and Back to the store.
Online payment form for Protein AG1 Bundle costing $19.99 with options to pay using Visa or Mastercard, showing a card number input field and a green 'Pay $19.99' button.
Payment form for Protein AG1 Bundle priced at $19.99 showing Visa and Mastercard options, with a red error message indicating transaction decline, followed by a green confirmation box stating transaction received.
Screen displaying a payment status with message 'Reprocessing transaction' and two blurred payment options above, with 'Powered by Nutramend' below.
Payment confirmation screen for Protein AG1 Bundle costing $19.99 with Visa and Mastercard payment options and a successful payment message.
Order confirmation page showing a green checkmark with 'Thank you!' message, order summary listing subtotal $15.99, shipping $3.00, tax $1.00, and total $19.99, order number #1516, Mastercard ending in 4668, and buttons for Download and Back to the store.
CUSTOMER SUPPORT

Need help with a payment? Our support team has you covered.

If you don’t recognize a payment or have questions about a purchase made with one of our merchant partners, our support team is ready to assist. We’re available Monday to Friday, 9:00 AM to 6:00 PM (EST).
Customer service representative wearing a headset with microphone adjusting it, viewed from behind.
Request a cancellation
For orders processed through a merchant using Nutramend.
Contact support
For questions about charges, refunds, or order confirmations.
Report a problem
For duplicate charges, unfamiliar payments, or access concerns.
INDUSTRIES

Built for modern wellness businesses

Vitamins & minerals
Brands selling essential daily nutrients and foundational health products.
Performance nutrition
Access to protein powders, pre-workouts, or specialized supplements for active lifestyles.
Wellness
Merchants that offer herbal remedies, superfoods, or specialized nutraceutical products.
FAQ’s

A few things to know

Is Nutramend a supplement manufacturer?
Why do I see a payment related to Nutramend?
Will Nutramend charge me again?
Can I update my shipping address through Nutramend?

Ready to recover your failed transactions?

Join wellness brands worldwide recovering lost revenue with Nutramend intelligent payment recovery technology, purpose-built for modern nutraceuticals.

Laptop screen showing a purchase confirmation for Protein AG1 bundle from Nutramend priced at $19.99 with one-time payment option.